Keep the everyday work behind your systems under control
Infrastructure needs continuing care. Updates, configuration changes, capacity pressures and faults do not wait until your team has a quiet week.
QuantumGrid's Managed Infrastructure Services provide ongoing operational support through monitoring, patch management, change control and incident management. Our network operations capability helps keep that work organised around the environment you need to run.
Monitoring and operational visibility
Our network operations centre, or NOC, supports infrastructure monitoring. Visibility of system condition helps identify issues that need investigation and informs the operational response.
Patch management
Patching is part of the managed service scope. Updates need to be considered alongside compatibility, operating requirements and maintenance arrangements, with responsibilities established for the systems covered.
Controlled changes
Configuration changes can affect connected systems. Change control provides a structured way to assess, approve and implement work so that changes remain visible and accountable.
Incident management
When an infrastructure issue occurs, incident management provides a defined process for handling it. Priorities, escalation paths and service levels establish how support is coordinated.
Capacity planning
Capacity planning helps identify where growing demand may put pressure on the environment. This gives your organisation information to consider when planning infrastructure changes and investment.
Reporting and service reviews
Monthly reporting and service reviews keep operational work visible. They create a basis for discussing incidents, changes and improvement priorities with your team.
Infrastructure expertise when change is needed
Some recurring issues require a change to the underlying environment. Our Enterprise Infrastructure and Cloud Platforms solutions provide the related engineering capabilities, with any additional work separately scoped.
Tell us what is taking up your team's time
Whether your concern is operational workload, recurring faults or an environment that is becoming harder to manage, start with the systems and responsibilities you need help with.